• 911

    • Call if you can, text if you can’t. You can text for emergency services by texting 911. Provide your exact location in the message. 911 is for immediate police, emergency medical, or fire services, and flooded roads assistance. 24/7

  • Police and Public Safety Non-emergency

    • (804) 646-5100: This number can be used for non-emergency calls to the police and for filing police reports. 24/7

  • Greater Richmond Continuum of Care

    • Call (804) 972-0183 for the homeless crisis line. Regular business hours plus weekends.

  • Richmond Department of Public Utilities

    • Call (804) 646-4646, option 1 for power outages and live wires. 24/7

  • 311

    • Call 311 or use RVA311.gov or the RVA311 app for shelters, social services, road, alley, sidewalk, streetlight, and sign repairs, stormwater and clogged storm drains, real estate and property tax questions, and code enforcement and zoning issues. Regular business hours. 

  • VA Poison Control

    • Call 1-800-222-1222 for fast, free, confidential treatment advice on suspected poisonings. 24/7

  • Richmond Police Department First Precinct

    • 2501 Q St., (804) 646-3602

  • Richmond Fire Station 1

    • (804) 646-4229. Fire station located on Broad and 24th Street.

  • Richmond Fire Station 11

    • (804) 646-2500. Fire station located on 28th and S Street.

  • Suicide Lifeline

    • Call 988 for free, confidential emotional support and mental health crisis referrals. 24/7.

    • Visit 988lifeline.org to use the chat feature.

  • Veterans’ Crisis Line

    • Call 988 and press 1 or text 838255. 24/7

  • SAMHSA’s National Helpline

    • Call 1-800-662-4357 for 24/7 free, confidential substance abuse treatment referrals and information or visit the website Findtreatment.gov.

  • Disaster Distress Helpline

    • Call 1-800-985-5990 for crisis counseling related to a disaster. 24/7

  • Alcoholics Anonymous

    • Call (804) 355-1212 for help, ride arrangements, and meeting options or visit aarichmond.org. 24/7

  • Addiction Recovery Support Warmline

    • Call 1-833-473-3782 to speak with trained individuals with lived experience in recovery. 7 days a week 8am-12am.

  • Caritas

    • Call (804) 358-0964 or email info@caritasva.org for help with emergency shelter.

  • National Domestic Violence Hotline

    • Call (800) 799-7233, text START to 88788, or visit https://www.thehotline.org for free and confidential support with domestic violence situations including connection to local resources, identifying abuse, and safety plans. 24/7

  • Virginia Sexual Assault and Domestic Violence Action Alliance Helpline

  • Helping Survivors

  • Animal Control

    • Call (804) 646-5573 for reports of nuisance animals, investigating abuse or cruelty to animals, abandoned, aggressive, injured, or sick animals, livestock and poultry issues, and animal bites

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